Shipping policy
Last updated: September 23, 2026
This Shipping Policy applies to purchases made from VacuumBackpack, operated by JD INTERNATIONAL LLC.
Order Processing
Orders are processed after successful payment authorization.
Processing times may vary depending on:
- order volume;
- product availability;
- destination;
- holidays;
- fulfillment conditions; and
- other operational factors.
Any estimated delivery date or delivery window displayed on our website is an estimate unless expressly stated otherwise.
Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Carrier tracking systems may take time to display the first update.
Delivery Times
Delivery times vary depending on:
- destination;
- shipping carrier;
- customs procedures;
- local delivery services;
- weather;
- transportation disruptions; and
- other circumstances outside our control.
International orders may take longer to arrive.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact:
as soon as possible.
Once an order has been shipped, we may not be able to modify its delivery address.
We are not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.
Customs, Import Duties and Taxes
International shipments may be subject to:
- customs duties;
- import taxes;
- VAT;
- processing charges; or
- other fees imposed by the destination country.
Unless expressly stated during checkout, such charges may be the responsibility of the customer.
Delays
Delivery delays may occur due to circumstances outside our control, including:
- customs inspections;
- carrier disruptions;
- severe weather;
- strikes;
- seasonal congestion;
- transportation interruptions; or
- other external events.
If your order appears significantly delayed, contact us and we will assist in reviewing the shipment.
Lost Shipments
If an order appears lost in transit, contact:
with your order number.
We may investigate the shipment with the carrier before providing the appropriate resolution.
Packages Marked Delivered
If tracking shows an order as delivered but you cannot locate it, please first check:
- the delivery area;
- with other household members;
- with neighbors;
- with your building reception or mailroom; and
- directly with the carrier.
If the package still cannot be located, contact us.
Damaged Deliveries
If your order arrives damaged, please photograph:
- the product;
- the damage; and
- the external packaging.
Contact us as soon as reasonably possible at:
See our Refund & Return Policy for more information.
Contact
VacuumBackpack
Operated by JD INTERNATIONAL LLC
Sheridan, Wyoming, United States
Email: vacuumbackpack8@gmail.com
Website: vacuumbackpack.co